Central TOC Monitoring system
A Tower Operation Center (TOC) is a Command and Control Centre where raw Events from PAN INDIA is getting reported every day from different Telecom operators which is, intern providing real time Alerts to INDUS Operations and Maintenance Team for effective Field operations. Based on these Alerts, Field team gets mobilized at Sites and rectify the Alerts coming from respective Sites thus improving overall Uptime.
Help Desk
IAA/UOC Helpdesk
TOC SUPPORT:- tocsupport@industowers.com
Support Number:- +91-966-734-4607
Remedy Helpdesk
TOC Remedy:- tocremedy@industowers.com
Support Number:-+91-20-660-68585
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Please raise the Incident Ticket in Remedy Application for IAA , Remedy related issue before escalation.
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IoT /NMS /U Modem Helpdesk
IoT Support:- iothelpdesk@industowers.com
Support Number:- 1800-103-5004
TOC Energy Helpdesk
toc.energyhelpdesk@industowers.com
iCare Helpdesk (Landlord)
iCare Helpdesk:- icare@industowers.com
Support Number:-18001021666
Please raise the Ticket in Wired for IMapp, DSS,ISQ related issue before escalation.
DSS Helpdesk
Alarm Enquiry
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SMS - Alarm Syntax/ Short Code
Alarms on SMS long code number – +91-974-600-8111
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Option 1 - Based on INDUS ID
ALM IN <Indus Site ID> (Role – only for Tech)
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Option 2 - Based on Alarm Name
ALM AN <Alarm Name> (Role – only for FSE, AOM, O&M H)
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Option 3 - Based on Alarm ,Tech Mobile No
ALM AN <Alarm Name> <Technician Number>
SMS – Battery Voltage Syntax/ Short Code
Battery Voltage on SMS long code number +91-974-600-8111
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Option 1 - Role – only for Tech
ALM AN IOTBV
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Option 2 - Role – only for FSE,AOM
ALM AN IOTBV <Technician Number>
Alarm Name & their Short Codes
AC I/P Power Fail
DC Fuse Fail
DG Fuel level low
DG MAJOR FAULT
DG ON LOAD
Door open
ESMA_HRT
ESMA_LBV
FCU Fail
FCU On
FIRE & SMOKE
LOW BATTERY VOLTAGE
Mains Fail
Probable Theft
Rectifier Fail
Sector Down
SHELTER TEMPERATURE HIGH
SITE DOWN
ACPF
DCFF
DGFLL
DGMF
DGOL
DO
ESMA_HRT
ESMA_LBV
FF
FO
FS
LBV
MF
PT
RF
SED
HRT
SD
SITE ON BATTERY
Voltage drop
BSC AC I/P POWER FAIL
BSC ALARMS
BSC DC FUSE FAIL
BSC DG FUEL LEVEL LOW
BSC DG MAJOR FAULT
BSC DG on Load
BSC Door open
BSC FCU Fail
BSC FIRE & SMOKE
BSC LOW BATTERY VOLTAGE
BSC Mains Fail
BSC RECTIFIER FAIL
BSC SHELTER TEMPERATURE HIGH
BSC SITE ON BATTERY
SUSPECTED BSC DOWN
SOB
VD
BSCACPF
BSCSTR
BSCDCFF
BSCDGFLL
BSCDGMF
BSCDGOL
BSCDO
BSCFF
BSCFS
BSCLBV
BSCMF
BSCRF
BSCHRT
BSCSOB
BSCSBD
Sample format & Response
Short Code: ALM IN <Indus ID>
(User can enter Indus ID with or without “IN”).
Example: ALM IN IN-1124402
Response: Alarms as on 14-Sep-2021 19:49 for IN-1124402
LBV 14-09-2021 18:19:50
SOB 14-09-2021 17:30:21
INDUS TOWERS LIMITED
Invalid Format: ALM N 1124402
Response: Invalid format. Valid format as shown below:
Site based alarm: ALM IN INDUS ID
e.g.ALM IN IN-1234567
Alarm name based: ALM AN Alarm Name
e.g.ALM AN SOB
INDUS TOWERS LIMITED
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